Terms and conditions

This is a translation for information purposes. In case of any discrepancy, the Spanish version prevails.

1. Service provider

Transport is provided by José Antonio Tomé Villena, tax ID 77474730N, under Torrox municipal taxi licence no. 2. The service is subject to Andalusian taxi transport regulations and Torrox municipal by-laws.

2. Prices

• The prices published in fares are per vehicle, for 1 to 4 passengers, not per person.
• Fixed-price transfers include standard luggage, night hours and public holidays.
• Local trips within the municipality are charged on the taximeter at the official fare in force.
• For destinations not listed, the price is confirmed before the trip.

3. Bookings

You can book by phone, WhatsApp, email or with the online form. In the online form, the contract is formed when you tick the box accepting these terms, confirming that you have read them and have legal capacity to contract. The booking is confirmed when you receive our confirmation. We recommend booking at least 24 hours ahead, especially for the airport.

When booking, please give the pickup address, destination, date, time, number of passengers, any special luggage and, where relevant, flight number and the age or weight of children.

4. Airport pickups

With your flight number we follow the real arrival time. If the flight is delayed, the driver waits at no extra cost. If your trip is cancelled or changes, let us know as soon as possible.

5. Cancellations and refunds

To cancel a booking, email info@torroxtaxi.com or call +34 607 46 69 03.

• If you cancel more than 24 hours before the service time, we refund 100% of the amount paid.
• If you cancel less than 24 hours before, we refund 30% of the amount paid.

Refunds are made using the same method you paid with. To change the date or time, let us know as soon as possible and we will adjust it subject to availability.

The right of withdrawal does not apply to services already fully provided, to services started with your express consent, or in the other cases listed in Article 103 of the Spanish consumer protection law (Royal Legislative Decree 1/2007).

6. Luggage and passengers

• The taxi usually takes three to four medium or large suitcases plus hand luggage. Special luggage must be notified in advance.
• The maximum number of passengers is 4, without exception.
• Children travel with the appropriate restraint system. Approved seats are free and must be requested when booking.

7. Payment and invoices

Cash and credit or debit cards are accepted in the taxi, as well as card payment when booking online. A receipt is provided and, on request, an invoice. More details in payment methods.

8. Complaints

You can make a complaint by post to José Antonio Tomé Villena, C/ Castillo 11B, 29770 Torrox, Málaga; by phone on +34 607 46 69 03; or by email to info@torroxtaxi.com. We will deal with it as quickly as possible. The vehicle also carries the official complaint forms of the Regional Government of Andalusia, available on request at any time.

9. Guarantees and force majeure

The service is provided in accordance with Spanish Royal Legislative Decree 1/2007 on consumer protection. Neither party is liable for failures caused by force majeure, such as road closures, extreme weather or other unforeseeable circumstances beyond their control.

10. Applicable law

These terms are governed by Spanish law. Any dispute falls under the courts of the user’s place of residence. If any clause is declared void, the others remain in force.